Privacy & Cookies Policy 

When you contact us, request a quote, or submit information through our website, we may collect information such as:

• name;

• business or restaurant name;

• email address;

• telephone number;

• service address;

• city or municipality;

• facility type;

• requested service;

• preferred service date or time;

• information about your kitchen or exhaust system;

• photographs or files you voluntarily upload;

• messages or comments submitted through contact forms.

We may also automatically receive limited technical information associated with website use, such as:

• browser type;

• device type;

• operating system;

• approximate geographic region;

• pages visited;

• referring website;

• date and time of visits;

• basic website interaction information.

We may use information to:

• respond to inquiries;

• prepare quotes;

• schedule services;

• communicate regarding requested work;

• provide customer support;

• maintain service records;

• issue reports or documentation;

• improve our website and services;

• understand website performance;

• prevent abuse or security issues;

• comply with legal or regulatory obligations.

Privacy guidance for Canadian businesses emphasizes identifying purposes, obtaining appropriate consent, limiting collection, safeguarding information, and allowing individuals to access information about themselves.

When you submit a form, the information you provide may be used to contact you regarding your request.

Submitting a service inquiry does not automatically mean you are subscribing to promotional emails.

If we offer an optional marketing newsletter or promotional communication, consent should be requested separately where required.

We may send service-related communications concerning inquiries, estimates, appointments, service documentation, or existing customer relationships.

Promotional electronic communications are subject to Canada's Anti-Spam Legislation, commonly known as CASL.

CASL generally requires businesses to have express or qualifying implied consent before sending commercial electronic messages and requires appropriate sender identification and an unsubscribe mechanism.

Where required, you may unsubscribe from marketing communications using the unsubscribe option provided in the message.

Our website or third-party services integrated into our website may use cookies and similar technologies.

Cookies are small data files stored through your browser that can help websites remember information and understand how visitors interact with pages.

Cookies may be used for:

Essential website functions
Necessary for certain website features to operate.

Analytics
To understand how people use the website and which pages are most useful.

Performance
To help identify website errors and improve loading or usability.

Advertising or marketing
If advertising or remarketing services are added in the future, cookies or similar technologies may be used where permitted.

Because the website may use Google Sites, Google Forms, Google Maps, Google Analytics, or other Google services, certain information may be processed by Google according to Google's own privacy practices.

For example, information submitted through a Google Form may be stored within Google services associated with The Wolf Services' business account.

We may use trusted third-party providers to operate parts of our business or website, such as:

• website hosting;

• contact forms;

• email;

• cloud storage;

• scheduling;

• analytics;

• accounting;

• customer-management systems.

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

The Office of the Privacy Commissioner of Canada notes that organizations remain responsible for personal information they collect and should have appropriate policies and safeguards around its handling.

We take reasonable administrative, technical, and organizational measures to protect personal information from:

• unauthorized access;

• unauthorized disclosure;

• loss;

• misuse;

• alteration.

No internet or electronic-storage system is completely risk-free, so absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, business records, legal obligations, accounting, dispute resolution, and operational requirements.

Information that is no longer required may be securely deleted or anonymized where appropriate.

To the extent permitted by applicable law, The Wolf Services will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of, or inability to use, this website.

Nothing in these Terms & Conditions limits liability that cannot legally be excluded or limited.

We do not sell personal information.

Information may be shared when reasonably necessary with:

• service providers working on our behalf;

• professional advisers;

• technology providers;

• authorities where legally required;

• another party in connection with a legitimate business transaction where permitted by law.

Our website may contain links to external websites.

We are not responsible for the privacy policies, security practices, or content of websites operated by third parties.

We may revise this Privacy & Cookies Policy as our website, technology, or legal obligations change.

The updated version will be posted on this page with a new Last Updated date.

The Wolf Services

Metro Vancouver, British Columbia, Canada
Email: info@thewolfservices.ca
Phone: 778-788-6896